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In the case of any complaint made under clause (b) or
clause (c) of section 36, the Tribunal may--
(i) fix such rate or charge as it considers reasonable from any date as it may deem proper, not
being a date earlier to the date of the filing of the complaint;
(ii) direct a refund of amount, if any, as being the excess of the rate or charge fixed by the
Tribunal under clause (i).
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