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The Ombudsman shall, within a period of thirty days of the receipt of
the complaint under sub-section (1) of section 24, and after giving an opportunity of being heard to the
parties, pass such order, as he deems fit, giving reasons therefor:
Provided that in cases of medical emergency of HIV positive persons, the Ombudsman shall pass
such order as soon as possible, preferably within twenty-four hours of the receipt of the complaint.
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